- We offer a 30 day no-quibble returns policy. (online orders). Showroom orders are non-refundable.
- After 30 days, you can exchange your product for another one up to 365 days after receiving it. (online orders)
- We can't accept returns or exchanges for products that have been used or installed.
- We cannot accept returns or exchanges for special ordered items such as whirlpool baths which are made to order.
- We cannot accept returns or exchanges for personalised items.
- We cannot accept returns or exchanges for modified items.
Damaged Products Policy
Whilst all our products pass strict quality standards, on very rare occasions you may find an item arrives damaged. We will happily replace all damaged items that are notified within 48 hours. Proof of damage will be requested via picture or video. Please make sure you inspect your goods as soon as you receive them and let us know within 48 hours of receipt if an item is damaged, by calling us. Once the damage has been confirmed, we'll ensure it is replaced free of charge.
Installed products are deemed as accepted, and therefore any products that are installed are not accepted as damaged products. You must not install any products that are damaged. Unfortunately, it’s very common for installers to damaged product during installation, so we advise you to ensure you communicate to your installer to check the products before installation and have the understanding that if the installer damages the product, it is either at your own risk or the installers risk.
If you wish to return the goods, you must return them to Unit 3a, 33-53 Library Street, Wigan, WN1 1NN.
Please make sure, if you have been provided with an authorised return, you must make sure the goods returned are insured, any goods returned to us as new, but are damaged during the return journey, will not be refunded.
Note: We only accept returns Monday – Friday.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. Several types of goods are exempt from being returned. We do not accept products that are used sanitary goods.
Additional non-returnable items:
- Made to order products such as whirlpool and spa baths, specially ordered products with batch codes such and ordered in products for specification.
To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.
Refunds (if applicable)
Once your return is received and inspected, we will contact you via email or telephone to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org
Sale items (if applicable)
Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: Alexander James Bathrooms Unit 3a, 33-53 Library Street, Wigan, WN1 1NN, United Kingdom.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and they will find out about your return.
To return your product, you should mail your product to: AJ Bathrooms, 33 Library St, Wigan WN1 1NN
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item back to us, we recommend you return the product via recorded delivery for proof of delivery. If you have any questions, please contact us.